
photo courtesy of Paul Goyette
A colleague of mine, who’s an intelligent and affable guy who knows plenty about wine, spends a lot of time with customers patiently listing the attributes of the wines for sale. He waxes poetic using vivid descriptions like, honey-dipped rocks, bruised apples, dusty plum compote, raspberries rolled in crushed granite, and pepper skin to describe the wines’ flavors. He’s enthusiastic, he’s creative, he knows the wines very well, but in the midst of all that talk of fruit and rocks, he often forgets to say the three little words that every customer wants to hear, “this is good.”
That’s right. It’s that simple, and that complicated. And, it doesn’t just apply to wine.
Ever logged onto Yelp to find a mechanic or hairdresser? Taken a look at TripAdvisor before booking that hotel on the beach in Maui? Read an Amazon review before deciding whether or not to drop $250 for the new Kindle? You’re not alone. In fact, you’re one of millions. TripAdvisor alone has about 12 million unique visitors each month. The reason why is easy enough to intuit. We’re looking for a guarantee of quality before we spend our hard-earned cash on a hotel room, a book, or a bottle of wine, and what better way to find out if something is worth our money than to go to the source(s) — people who have already experienced the product we are considering and can tell us whether or not their experience was a good one. Which begs the question, don’t these people need to be experts in hotel rooms, books, or bottles of wine in order for their opinions to have real merit? The answer is, no. At least according to James Surowiecki, the New Yorker staff writer behind the “Financial Page” column and author of the book The Wisdom of Crowds. His theory is that a large group of people with some knowledge is smarter than a small group of “experts.”
Mr. Surowiecki’s position is good news for wine blogs like Palate Press, which taps a large number of bloggers/columnists for content, and for sites like CellarTracker, which allow users to view a multitude of wine reviews, opinions, and scores both from other users and from mainstream “experts.” Obviously, given the popularity of user reviews and the fact that the web makes them very easy to access and share, the notion that a group is smarter than the experts is not very good news for established wine critics like the ubiquitous Robert Parker. But, it also seems to indicate that those wine blogs which amount to little more than post after post of wine reviews by a single author aren’t necessarily the way to go either.
If Mr. Surowiecki is correct and groups are smarter than experts, will shelftalkers bearing an excerpted description and numbered score from RP or WS become a thing of the past? Will the traditional wine review, whether in print or online, live on in the future? Will there be a place for wine experts at all?
Maybe the definition of what’s good is for all of us to decide.
Admittedly, I am a minimalist. I drive a 15 year-old car; I do not wear makeup on a regular basis; I prefer all the surfaces in my house to be free of knicknacks; and I am generally opposed to the idea of collecting things. It follows then that I should be wary of wine gadgets. Just so happens that I am.
The Wine Enthusiast catalog overflows with things I never knew I needed, and definitely don’t want like a push button corkscrew, a hand blown decanter that looks like a swan, something called the
Wine club membership has its privileges… sort of. Winery wine clubs are built almost entirely upon the benefits model with members enjoying perks like complimentary tastings, access to special bottlings, members-only events, discounts on wine and merchandise, opportunities to meet the winemaker or proprietor, etc. These privileges make members feel special — like a part of the family in some cases – and foster loyalty to the brand. Now that a growing number of newspapers and magazines are getting into the wine club game, I’m curious as to whether or not the benefits model of belonging will translate. Will the
Welcome to 




There are many reasons to hate Napa Valley: the perpetual traffic jam that is highway 29; Costco sized tasting rooms full-to-bursting with tipsy tourists elbowing each other on the way to the bar; insultingly high tasting fees. (
Two things happened last week: there was a thunderstorm in San Francisco, and I tasted 2008